FAQ
Shipping
How long does it take to ship my order? Most items can be shipped out to the customer within 48 hours of receiving the order. During high volume times, most items can be shipped out to the customer no later than seven regular business days (excluding weekends and holidays) after receiving an order. Customers will be issued a tracking number in their online account to track the order.
Can I get insurance? Yes! Shipping insurance can be purchased on a product at the customer’s request for a cost of $49.99 plus taxes. This insurance covers the product not being delivered to the customer, any lost items or any damaged items not covered under the defective items policy.
My order arrived damaged/defective. What can I do?
If you receive an item that is defective or has been damaged, you must contact Flaman Fitness within 24 hours of receiving the item. Please Email service@flamanfitness.com. You must include the original invoice number, model number and serial number.
If you have a broken cosmetic part, you must also include the part number, which can be found in the product manual. Please also include three digital photos of the defective part so we can assess the damage.
A new part will be sent to you at no charge, if you are within Canada and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.
If a machine is put together and there is a defective electronic part, please contact Flaman Fitness’ at service@flamanfitness.com and include the original invoice number, serial number, model number and part number from the manual, along with the nature of the issue.
If we determine a new part must be sent to you, that part will be mailed at no cost to you if you are in Canada and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.
Returns & Refunds
Can I return or exchange a product? Absolutely. If you’re unsatisfied with any item you have purchased from a Flaman Fitness corporate store or online, you may return it or exchange it within 30 days of the invoice date. Simply return the item to any corporate location. A 100% store credit will be issued.
What if I can't find my receipt? That’s OK – please present valid ID in store and we can look up your invoice in our system.
What if I don’t live near a corporate store? If there are no corporate locations in your immediate area, please contact head office at service@flamanfitness.com to obtain a Return Authorization Number for shipping. We’ll help you determine the best method to return the item. If you’re sending an email, make sure to include your name, contact info and the item you wish to return or exchange.
What if it’s been more than 30 days? That’s OK. If it’s been less than 90 days, we can still accept a return or exchange as long as the criteria listed above and below are met, but there will be a restocking fee of 35% of the original purchase price taken off your store credit. If it’s been more than 90 days from the invoice date, please call your local corporate store or email service@flamanfitness.com and they will determine the value of the store credit you’ll receive if you wish to return the product.
There’s something wrong with my product – does it have to be returned? Maybe not. If you receive a defective item or it stops working, it may be able to be repaired. And it may still be under warranty. Please contact the store you purchased it from or your nearest corporate store and ask to speak to our service department. Make sure you have your invoice handy and info about your equipment like the model number and serial number so we can help you.